Synapse Intelligent Robotics (S.I.R.) Ltd. (“Privacy Statement”)

​​

Personal Data & Privacy Policy

​

Introduction

Synapse Intelligent Robotics (S.I.R.) Ltd. (SIR) (“we”, “our”, or “us” means Synapse Intelligent Robotics (S.I.R.) Ltd., its subsidiaries, affiliates and associated companies) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, our mobile applications, or other platforms, use our services, or interact with us. This policy is in compliance with the General Data Protection Regulation (GDPR) for our operations within the European Union, the Personal Data (Privacy) Ordinance (Cap 486) and the Laws of the Hong Kong Special Administrative Region (“PDPO”) for our operations within Hong Kong, as well as applicable data protection laws in the United States, and other major Asian countries.

​

Information We Collect

We may collect personal data in various ways, including but not limited to:

• Information you provide to us: This includes information submitted when you create an account, purchase our products, sign up for our newsletter or communicate with our customer service.

• Automatically collected information: We collect certain information automatically when you visit our website, such as IP address, browser type, cookies and how you interact with our website.

• Information from third parties: We might receive information about you from other sources, including our partners and social media platforms.

​

Use of Personal Information

Personal data collected from you may be used for the following purposes:

• To provide, operate, and maintain our services, including customer support

• To deliver our products to you

• To conduct identity verification and/or credit checks to detect and prevent fraud

• To process payment instructions and collect outstanding amounts related to our services

• To promote our products and services, including our customer loyalty program

• To promote the products and services of our partners

• To improve and personalize your experience with our services

• To develop new products, services, and features for existing offerings

• To communicate with you, including for customer service, updates, and other information related to the website, as well as for marketing and promotional purposes

• To conduct market research

• To handle and follow up on your inquiries and complaints

• To disclose information as required by laws and regulations

• Any other purposes directly related to the purpose for which your personal data were originally collected

​

Sharing Your Information

All personal information collected which held by us will be kept confidential, but we may share your information with third parties (whether within or outside the country / city that you purchase or subscribe our products / services) in the following situations:

• With service providers: To assist in providing our services effectively (e.g. payment processing, delivery, marketing and customer servicing)

• For legal reasons: When required by law, governmental, law enforcement agencies, regulatory authorities or statutory

• Marketing: For our partners in joint promotional activities

• Business Transfer: In connection with a merger, acquisition or asset sale

Our Third-Party Service Providers are under a duty of confidentiality and are contractually bound to use your personal information in connection with the purposes listed above, and not for their own purposes.

When it is necessary for carrying out the above listed purposes, we may transfer your personal information to places outside the area that you purchase or subscribe our products or services. All the transfer will be carried out in compliance with the requirement of related laws including but not limited to GDPR or PDPO. Since the personal information may be stored or used in another jurisdiction, it may be accessible to law enforcement.

​

Data Retention

We retain your personal information to provide you with our services, comply with legal obligations, resolve disputes and enforce our policies, but will not more than 7 years upon termination of all services you subscribed with us unless there are justifiable reason to keep that information for a longer period.

​

Direct Marketing

The personal information provided by you may be used by us for direct marketing of:

• Our activities, products and services, including but not limited to our latest offers, discounts, gifts or benefits; and

• Activities, products and services of our subsidiaries, associated and / or related company(ies) and business partners.

​

Your Data Protection Rights

You have rights to:

• Rectification: You can request us to correct any information you believe is inaccurate or incomplete by written.

• Erasure: You can request us to erase your personal data by written when the right to erasure is mandatory or when we no longer have a justifiable reason to keep your personal information.

• Restrict processing: You can request us to restrict the processing of your personal information, under the condition that we can still provide the service / product to you.

• Data portability: You can request us to transfer your personal information we have collected to another organization, or directly to you, under the condition that we can still provide the service / product to you based on the agreement between us.

​

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal identifiable information from children under 16. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

​

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. If there is any inconsistency between the English and Chinese versions of this Policy, the English version shall prevail.

​

Personal Data Privacy Officer

If you have any questions about this Privacy Policy or your personal information kept by us, please write to:

Synapse Intelligent Robotics (S.I.R.) Ltd.
Personal Data Privacy Officer
(Marked Confidential)
Email: privacy@sir-tech.co

We reserve the right to charge you a reasonable fee for complying with a data access request as permitted by the regulations.

​

​

​

​

​

​

​

​